I’ve submitted a ticket. How long do I have to wait? Novice

We do our best to answer all of your questions in a timely manner. Usually you can expect to receive an answer in up to 24 hours but please take in consideration that some issues are more complex and require more than that to solve.

Keep in mind

We answer all of your questions pretty fast usually, in a couple of hours up to a day, so don’t panic if you don’t hear from us instantly. Please take note of the time difference between us if you are from USA or Australia, considering that we are from Europe (GMT+2).