Why do you ask for my admin user, password and FTP credentials? Novice

First of all, let us assure you once more that all the info that is exchanged between you and us is confidential and we don’t share it with a third party. We ask for your link, user name and password for one single reason: to try to solve your issue faster.

Sometimes when you come to us with an issue you encounter by implementing one of our WP themes, it’s hard for us to replicate the exact same conditions in which the problem appears, and thus is better to just see the issue directly on your link and tackle it head on by logging in using your password and username.


You are not required to give this info to us, but take into account that this sometimes speeds the problem solving a lot and can mean the difference between solving and not solving your issue.